FAQs - Frequently Asked Questions
Here is where we share some FAQs (Frequently Asked Questions) and FAA (Frequently Asked Answers)
Question: Is it possible to do a local pickup from BeerCo.com.au?
Answer: No, sorry, NO LOCAL PICKUPS are allowed for home brewers and distillers for YOUR health and safety and the health and safety of our co-workers. Due to the operation of forklifts on site and the coming and going of large trucks and limited carparking we are unable to offer local pickups to homebrewers and distillers. Trade pickups only.
Please note that we do offer FAST LOW FLAT RATE SHIPPING $9.95 inc GST for all VIC Customers and $14.95 inc GST for ACT/NSW and SA Customers and $19.95 for BRISBANE and $24.95 for SE Queensland.
You really have no need to come and see us so please SAVE Valuable Brewing Time by Shopping Online and let us and our logistics partners get your valuable brewing and distilling supplies to you safely and swiftly.
Additional items to a completed order:
Question: I have placed an order and now I need to add a few items to my order. How do I do that?
Answer: Shopify, locks orders for editing once completed. You will need to place another order with us and put in the notes fields "merge with Order # XYZ". Please try and make sure you add all the items into the cart you need first time around before checkout. If you do forge to add something drop us a line anytime 247 365 days of the year to Service@BeerCo.com.au or give us a call ASAP on +61 490 501 392 during opening hours and we will see what we can do to assist you with your "merge with Order # XYZ".
Malt - Milled or Unmilled?
Question: Do you offer Milling as a service on all orders for Malt? If not, why not? Can I email you my recipe and you mill it for me?
Answer: All our Malt is sold UNMILLED to give you good value and keep it as Fresh and Friable as possible for you! We serve 100s of customers every month and Milling is a cost to us and you if we offer a bespoke service to Mill custom recipes. Our desire to give you good value and excellent service means we cannot offer bespoke Milling services. We do sell Mills should you like to Mill your own at Home and Mill and Brew like a Pro!
If you do not have a Mill at home and would like to buy MILLED malt please head over to our BeerCo All-Grain Recipe Kits collection where you can select a MILLED or UNMILLED All Grain Recipe Kit option. With over 40+ BeerCo All-Grain Recipe Kits with all the Malt + Hops + Yeast you need to Brew Happy and Brew like a Pro! There is an option for everyone.
Dry Yeast - Whether to Rehydrate or Dry Pitch?
Question: Should I rehydrate first or dry pitch my dry yeast directly into my wort?
Answer: The choice is Yours! For beer fermentation recent R&D Research by Lallemand Brewing has shown there is no significant difference between rehydrated and dry yeast? For a comprehensive look at the advantages of both methods and the findings of this research please watch the short video below: