We run a tight ship @BeerCoAu and we aim to keep it that way for as long as possible. We rely on excellent partners in supply, retail, and logistics to get the best quality brewing ingredients and equipment to our customers as fast and efficiently as possible. Read more about us and our mission
Testimonials
Thanks so much for the super fast delivery! Thanks Jasmine
Jasmine - North Turramurra, NSW, 10/08/2018
Just wanted to say thanks, I appreciate the speedy reply and fantastic customer service.
Cheers,
Lyndon - Brisbane, QLD, 16/07/2018
I really felt compelled to write a testimonial today, after receiving my order last week and having brewed with them on the weekend.
The experience was an absolute joy from the first moment. The website is very user friendly and easy to navigate. I was particularly impressed with the in-depth descriptions of the extensive and well varied hop range. I found the information on each hop; from the brewing values to the suggested style to be very helpful. I'm also a huge fan of Gladfield products. The products were all of an exceptionally high quality and very reasonably priced. I don't have a local home brew shop within a good distance of me so I rely on having products delivered. I found the shopping experience and shipping to be very straightforward and reliable as well as being very competitively priced. Communication throughout the order was excellent and I knew what stage the order was at at all times due to constant updates via text and email. I really appreciated the personal touch. It's easy to see that the team at BeerCo care about their customers and exist for their customers. I have officially found my go-to brewing supplier. Thanks BeerCo.
Adam - Umina Beach, NSW 2257, Australia, 10/07/2018
Have just received my third order form BeerCo since I started getting serious with my brewing and have found the base malts nice and clean fresh and well presented and of course have turned out excellent beers (no complaints from my extended family and neighbours).
The service from BeerCo has been outstanding from the time of ordering, dispatch and with delivery in good time.
Had a couple of issues ordering , rang up Dermott and can not praise the response enough. If this kind of service was the standard there would never be any complaints again. Can not recommend this company enough.Any product they sell I will be buying from them from now on Thanks Guys
Bruce – Gunn, NT 0832, 20/03/2018
I have been in the customer service industry for 10 years now, currently managing a contact centre in Adelaide and I can honestly say without question that the overall customer experience I have had with BeerCo is the best I have ever had with an online retailer – hands down. I strive on a daily basis to create an overall experience to our customers that you have seamlessly. Right from the easy to use website and reasonable range of products, to immediate email confirmations, exceptionally quick dispatch and receipt of goods, down to the personalised message in the box when I opened it. All of these things have left an outstanding perception of your business and something I have since recommended and raved about to several people both in the homebrewing scene and also from a best practice model to work colleagues. I heard about BeerCo from a good friend and very avid homebrewer who recommended and I can tell you now I have definitely found my new supplier of products moving forward in BeerCo.
Will – Glandore, South Australia 5037, 22/03/2018
Amazing quality of products. Finally I found my one stop shop for my brewing!
Thanks!
Petros – St Albans, VIC 3021, 25/03/2018
I’ve used BeerCo a number of times now and I can honestly say the service I’ve received has been second to none.Dermott has taken the time to personally contact me regarding a product query and offered good advice.That level of care and communication is hard to find in the industry in my experience.Its nice to be able to source some top quality products, some of which are not widely available and I’ve always received my orders fresh and timely.It’s reassuring when your liquid yeast arrives from interstate still cool and shows Beerco’s commitment to taking care to provide fresh ingredients.Thanks team, keep up the outstanding work.
Clint – Magill, SA 5072, 22/01/2018
Thanks for the first class service and customer correspondence yet again. Always a pleasure to deal with BeerCo for any orders i place. Last brew day i wanted a Strong English Bitter ready to enjoy in time over Xmas. I was constantly having issues milling my grains using my old regular mill. It was becoming a nuisance every time so i decided to upgrade and purchase the Mill Master and the Mill Master hopper(sold separately). No comparison, hands down in a different league to my old mill. Cracked the grains with ease and no more hassles. Worth the expense, no going back. I also regularly use Gladfield malts and decided to try the new Shepherds Delight and Red Back malts along with others in the brew. Gave a nice red hue to the beer and the Shepherds Delight added a moorish chewy body with cola/caramel quality. Ideal for the bitter. As for the British Ale #2 by GigaYeast it cleared out brilliantly. Clarity is bang on and profile is clean. Although it did seem to stop short of my intended final gravity and had a fairly rigorous but short fermentation time. Beer was a success and managed to enjoy a few over Xmas even though it was only in the bottle for 2 weeks. I’m sure it will develop and improve further in another few weeks time. Thanks again for the great products for all us home brewers.
