Who we are
Pat - Braybrook VIC 3019, Au, 14 Sep 2018
I felt compelled to say thanks again after receiving my delivery this afternoon. First impressions are so important, I'm sure you know. I've worked in customer service myself & I really appreciate when it's done right. I just want to congratulate you both on a job well done!
You can count on further orders from me in future & I'll be sure to leave a review along the same lines as this, but just wanted to let you know personally as well.
Brad - Holden Hill, SA 5088, AU, 10 Sep 2018
I am loving the work you guys do, I brew 65 litre batches of beer and the ability to buy the ingredients in larger quantities (especially the hops) makes my life so much easier! Based in Adelaide, the kind and professional service you provide pushes me to use you more and more, to the point now you are my main provider!Thank you for your amazing service and keep up the good work! Brad
Ray - Bar Beach, NSW 2300, AU 7 Sep 2018
I found Beerco in an online search for a particular malt product and was surprised at their great range of malts, yeasts and hops, as well as some really great-looking all-grain recipes, very impressive. I also read about their philosophy and vision for the Beerco business and was really impressed, this is the type of company we need for us home craft beer brewers. They share our passion and excitement, and have really tremendous customer service. They have made a long-term customer out of me from my first transactions, outstanding.
Mark - Hornsby, NSW 2077, AU, 3 Sep 2018
The order was here in no time and your prices are excellent. The other thing I really like about your hops is I know where they are from and the year they were grown, i know I am getting fresh product, which takes some of the mystery out of your ingredients as a home brewer. Again I am really happy with the product and the service and will certainly be telling others about Beer Co.
Luke - Keilor East, VIC 3033, AU, 27 Aug 2018
Thought I'd write up a short testimonial regarding my recent experience at BeerCo.
I went to BeerCo in person not realizing it was an online order only shop, and was greeted with great professionalism and superb customer service. Even though I was meant to order online I was still able to purchase the item and had a great chat to awesome bloke working there.
It was a very positive experience. I was there to purchase an item for my roommate who loves brewing and told him how excellent the business was and how all orders henceforth from him should most definitely be placed with BeerCo.
The only thing we regret is not realizing this amazing business was just right around the corner from us and has been for so many years.
I look forward to more orders from BeerCo and will definitely be raising a glass of our brewed beer towards you all. If I could rate you out of 10, it would definitely be 10 out of 10 on all aspects.
Thanks again for the great experience.
Anthony – Whitby, Wellington, NZ 16 Aug 2018
Thank you so much for making the process really simple and the communication from you was the best I've ever experienced.
Ranger Beers Limited
Simon - Montmorency VIC 3094, Au 19 Sep 2018
Roger gave me a call Friday afternoon, and not only added a few extra bits to the order but also got a Saturday delivery squeezed in for me too.
So i ended up with double the hops before brew-day.(My order from NZ turned up Friday morning, just after i spoke with Roger) Can't argue with that.
Must say great operation you're running there, super helpful can't ask for anything more. Cheers again for helping out Roger.
Thank you both
All the best
Adam - Umina Beach, NSW 2257, Australia, 10 Jul 2018
I really felt compelled to write a testimonial today, after receiving my order last week and having brewed with them on the weekend.
The experience was an absolute joy from the first moment. The website is very user friendly and easy to navigate. I was particularly impressed with the in-depth descriptions of the extensive and well varied hop range. I found the information on each hop; from the brewing values to the suggested style to be very helpful. I'm also a huge fan of Gladfield products. The products were all of an exceptionally high quality and very reasonably priced. I don't have a local home brew shop within a good distance of me so I rely on having products delivered. I found the shopping experience and shipping to be very straightforward and reliable as well as being very competitively priced. Communication throughout the order was excellent and I knew what stage the order was at at all times due to constant updates via text and email. I really appreciated the personal touch. It's easy to see that the team at BeerCo care about their customers and exist for their customers. I have officially found my go-to brewing supplier. Thanks BeerCo.
Will – Glandore, South Australia 5037, 22 Mar 2018
I have been in the customer service industry for 10 years now, currently managing a contact centre in Adelaide and I can honestly say without question that the overall customer experience I have had with BeerCo is the best I have ever had with an online retailer – hands down. I strive on a daily basis to create an overall experience to our customers that you have seamlessly. Right from the easy to use website and reasonable range of products, to immediate email confirmations, exceptionally quick dispatch and receipt of goods, down to the personalised message in the box when I opened it. All of these things have left an outstanding perception of your business and something I have since recommended and raved about to several people both in the homebrewing scene and also from a best practice model to work colleagues. I heard about BeerCo from a good friend and very avid homebrewer who recommended and I can tell you now I have definitely found my new supplier of products moving forward in BeerCo.