Who we are
Adam - Umina Beach, NSW 2257, Australia, 10/07/2018
I really felt compelled to write a testimonial today, after receiving my order last week and having brewed with them on the weekend.
The experience was an absolute joy from the first moment. The website is very user friendly and easy to navigate. I was particularly impressed with the in-depth descriptions of the extensive and well varied hop range. I found the information on each hop; from the brewing values to the suggested style to be very helpful. I'm also a huge fan of Gladfield products. The products were all of an exceptionally high quality and very reasonably priced. I don't have a local home brew shop within a good distance of me so I rely on having products delivered. I found the shopping experience and shipping to be very straightforward and reliable as well as being very competitively priced. Communication throughout the order was excellent and I knew what stage the order was at at all times due to constant updates via text and email. I really appreciated the personal touch. It's easy to see that the team at BeerCo care about their customers and exist for their customers. I have officially found my go-to brewing supplier. Thanks BeerCo.
Alex – Botswana, 16/01/2018 http://www.bigsipco.com/
Hi BeerCo teamWe have set up the Mill Master and completed the first mill and brews at our small craft brewery in Botswana.Thanks for your determination and efficiency in getting this (very reasonably-priced) mill within such a tight deadline.Hoping to do business again.Regards
Peter – Cranbourne East, VIC 3977, 28/12/2017
I’ve always found BeerCo to be very helpful and response to order placed timely and efficient. It was a surprise to get a tracking message the other day on my recent order, which really put a smile on my face knowing it’s on its way. Thanks once again for your continued great customer relations and look forward to placing more orders in the near future
Brad – Langwarrin, VIC 3910, 25/01/2018
Dermott and crew are fantastic with customer service. They go above and beyond to make your shopping experience with BeerCo an unforgettable experience.
Bruce – Gunn, NT 0832, 20/03/2018
Had a couple of issues ordering , rang up Dermott and can not praise the response enough. If this kind of service was the standard there would never be any complaints again. Can not recommend this company enough.Any product they sell I will be buying from them from now on Thanks Guys
Will – Glandore, South Australia 5037, 22/03/2018
I have been in the customer service industry for 10 years now, currently managing a contact centre in Adelaide and I can honestly say without question that the overall customer experience I have had with BeerCo is the best I have ever had with an online retailer – hands down. I strive on a daily basis to create an overall experience to our customers that you have seamlessly. Right from the easy to use website and reasonable range of products, to immediate email confirmations, exceptionally quick dispatch and receipt of goods, down to the personalised message in the box when I opened it. All of these things have left an outstanding perception of your business and something I have since recommended and raved about to several people both in the homebrewing scene and also from a best practice model to work colleagues. I heard about BeerCo from a good friend and very avid homebrewer who recommended and I can tell you now I have definitely found my new supplier of products moving forward in BeerCo.
Petros – St Albans, VIC 3021, 25/03/2018
Amazing quality of products. Finally I found my one stop shop for my brewing!
Clint – Magill, SA 5072, 22/01/2018
I’ve used BeerCo a number of times now and I can honestly say the service I’ve received has been second to none.Dermott has taken the time to personally contact me regarding a product query and offered good advice.That level of care and communication is hard to find in the industry in my experience.Its nice to be able to source some top quality products, some of which are not widely available and I’ve always received my orders fresh and timely.It’s reassuring when your liquid yeast arrives from interstate still cool and shows Beerco’s commitment to taking care to provide fresh ingredients.Thanks team, keep up the outstanding work.
Scott – Wellard, WA 6170, 27/12/2017
Thanks for the first class service and customer correspondence yet again. Always a pleasure to deal with BeerCo for any orders i place. Last brew day i wanted a Strong English Bitter ready to enjoy in time over Xmas. I was constantly having issues milling my grains using my old regular mill. It was becoming a nuisance every time so i decided to upgrade and purchase the Mill Master and the Mill Master hopper(sold separately). No comparison, hands down in a different league to my old mill. Cracked the grains with ease and no more hassles. Worth the expense, no going back. I also regularly use Gladfield malts and decided to try the new Shepherds Delight and Red Back malts along with others in the brew. Gave a nice red hue to the beer and the Shepherds Delight added a moorish chewy body with cola/caramel quality. Ideal for the bitter. As for the British Ale #2 by GigaYeast it cleared out brilliantly. Clarity is bang on and profile is clean. Although it did seem to stop short of my intended final gravity and had a fairly rigorous but short fermentation time. Beer was a success and managed to enjoy a few over Xmas even though it was only in the bottle for 2 weeks. I’m sure it will develop and improve further in another few weeks time. Thanks again for the great products for all us home brewers.